This Privacy Policy explains how Reer, Inc. ("Reer," "we," or "us") collects, uses, and protects personal data when you use our website, your Reer account, and the Reer software application, including its embedded components that operate within Rhino, Revit, and other supported CAD and BIM platforms (together, the "Services").
We use your information to provide, maintain, secure, and improve the Services; to process payments; to communicate with you about your account, updates, or changes; to detect and prevent misuse; and to comply with legal obligations. We do not use your project content, design files, or other work product to train or fine-tune AI models, on any plan.
If you're located in the European Economic Area or the United Kingdom, we rely on one or more of the following legal bases to process your personal data: performance of our contract with you (providing the Services you've signed up for), our legitimate interests (such as improving and securing the Services), your consent (where we ask for it), and compliance with legal obligations.
We work with third-party providers to operate the Services, including for hosting and infrastructure, model inference (running the AI models that power our agents), payment processing, email delivery, and product analytics. These providers process personal data on our behalf under confidentiality and data processing terms, and only to the extent needed to provide their services to us.
If you're on a paid plan and process personal data of other individuals (such as employees, clients, or project stakeholders) through the Services, our Data Processing Addendum ("DPA"), available at www.reer.co/legal-terms/dpa, sets out additional terms governing how we handle that data as a processor on your behalf, and is incorporated into our Terms of Service.
Where we transfer personal data from the EEA, UK, or Switzerland to countries that haven't been recognized as providing an adequate level of data protection, we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses (and the UK International Data Transfer Addendum, where applicable), to protect that data.
We retain personal data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we'll delete or anonymize your personal data within a reasonable period, except where we're required to retain it for legal, tax, or security purposes.
Depending on your location, you may have the right to access, correct, export, delete, restrict, or object to certain processing of your personal data, and, where processing is based on consent, to withdraw that consent at any time. To exercise any of these rights, contact us at hello@reer.co. We do not sell personal information.
We use technical and organizational measures designed to protect your data, including encryption in transit and at rest and access controls limiting who can view your data internally. No system is completely secure, and we can't guarantee absolute security, but we work continuously to keep your data protected.
If a personal data breach is likely to result in a risk to your rights and freedoms, we'll notify the relevant supervisory authority within 72 hours of becoming aware of it, as required under GDPR, and will notify you directly without undue delay where the breach is likely to result in a high risk to you.
We currently use only the essential cookies needed to keep you signed in and to operate the Services securely. We don't yet use non-essential cookies for analytics or advertising; if that changes, we'll introduce a separate Cookie Policy and, where required, ask for your consent first.
The Services are not directed at individuals under the age of 16, and we don't knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we'll promptly delete it.
We may update this Privacy Policy from time to time. If we make material changes, we'll notify you by email or through a prominent notice in the Services. The "Last Updated" date at the top reflects when the current version took effect.
For privacy-related questions or requests, reach us at hello@reer.co.
